Refund Policy
Last updated: August 22, 2026
The short version
We want you to feel good about paying for Valence. If something went wrong — a duplicate charge, a technical failure, or you just changed your mind quickly — email us and we'll make it right.
What you paid for
The $3 group creation fee is a one-time lifetime payment. It creates a permanent group that any number of members can join free of charge, with no subscription or renewal ever. There are no other charges.
When we'll refund you
- Within 14 days of payment, group unused — if you created a group but no one (including you) has used it yet, we'll refund you in full, no questions asked.
- Technical failure — if you were charged but no group was created, or the product failed to function as described, you're entitled to a full refund regardless of timing.
- Duplicate charge — if you were charged more than once for the same group, we'll refund the extra charge immediately.
When we won't refund
- More than 14 days have passed and the group has been actively used (members have joined and set values).
- You simply no longer need the group — the group and its data remain accessible indefinitely.
- Members of your group didn't engage — the service was delivered; participation is outside our control.
- You deleted the group. Deletion is a voluntary, permanent action taken by the creator. It does not qualify for a refund regardless of when it occurs.
We're a small team and we try to be fair. If your situation doesn't fit neatly above, email us anyway — we'll review it honestly.
How to request a refund
Email hello@valence-app.pro with the subject line "Refund request" and include:
- — The email address you used to sign up
- — Your group code (if you have it)
- — A brief note about why you're requesting a refund
We aim to respond within 2 business days. Approved refunds are issued through Ko-fi (our payment processor) and typically appear within 5–10 business days depending on your bank. Purchases made before July 2026 are refunded through the payment provider used at the time of purchase.